Shipping policy

Last updated: October 29, 2026

Processing Time
Orders ship within 1-3 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.

Shipping Within the USA
All US orders ship free.

Shipping to Canada
We currently ship to the United States and Canada. Shipping to Canada is a $10 flat rate (USD). Delivery times vary with customs processing.

Duties and Taxes
Orders shipped to Canada may be subject to import duties, taxes, and customs fees. These charges are the customer's responsibility and are not included in the item price or shipping cost. If a package is refused because of unpaid duties, return shipping and any fees may be deducted from your refund.

Shipping Address
Please double-check your shipping address at checkout. If you notice a mistake, email hello@sapphari.com as soon as possible, ideally before your order ships, and we'll do our best to update it. We aren't responsible for orders sent to an incorrect address provided at checkout. If a package is returned to us because of an address error, we can reship it once the customer covers the new shipping cost.

Lost, Stolen, or Delayed Packages
Once your order ships, delivery is handled by the shipping carrier. If your tracking shows delivered but you can't find your package, please check around your home, with neighbors, and with your local post office or carrier, and wait 1-2 business days, as packages are sometimes marked delivered early. If it still hasn't turned up, email hello@sapphari.com with your order number and we'll help you file a claim with the carrier. Sapphari isn't responsible for packages confirmed delivered that are later lost or stolen.

Damaged in Transit
If your order arrives damaged, see our Refund Policy. Contact us within 7 days of delivery with photos and we'll make it right.

Questions
Email us at hello@sapphari.com.