Refund policy

Last updated: October 29, 2026

We want you to love every Sapphari piece. If something isn't right, you can return it within 14 days of delivery.

Returns
You have 14 days from the date your order is delivered to start a return. Most items can be returned if they are unworn and in the same condition you received them.
To start a return, email us at hello@sapphari.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Items sent back without first contacting us cannot be accepted.

Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, since we can't be responsible for returns lost in transit. Original shipping charges are not refundable.

Refunds
Once your return arrives, we'll inspect it and let you know by email whether your refund is approved. Approved refunds are issued to your original payment method. Please allow 5-10 business days for your bank or card provider to process it.

Exchanges
The fastest way to get a different piece is to return the item you have and place a new order once your return is approved.

Damaged or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, we'll make it right at no cost to you. Please email hello@sapphari.com within 7 days of delivery with your order number and clear photos of the item and packaging. We'll cover the return shipping and send a replacement or issue a refund.

Questions
Email us anytime at hello@sapphari.com.